Shipping Policy
SHIPPING FREQUENTLY ASKED QUESTIONS
I’ve just placed an order: when will you send it to me?
Our aim is to dispatch all online orders received before 2pm weekdays, on that same day.
If for some reason we cannot achieve same day dispatch, your order will be dispatched the following day. Orders placed after 2pm Fridays & over weekends and public holidays will be processed and dispatched on the next working day.
How long will my order take to arrive to me?
In order to get your order from our spot here in the Waikato countryside to you as quickly as possible, we use a variety of couriers.
Once your item has been picked, packed & lodged with a courier company, you will receive an automated email with tracking details; this will of course identify who is bringing your
order to you.
Please note that once an item leaves us, we have no control over how long it takes to arrive to you, but as a general rule:
North Island metro customers typically receive their order the day after it leaves us; if not next day, then within 2 days. If you’re having something sent to a rural address, please factor that into your calculations - usually we see that it takes up to 3 additional days for rural deliveries.
South Island customers can typically expect delivery within 2-3 working days. As with the
North Island, rural locations generally take an extra 2-3 days. Please also consider that during periods of bad weather, the Cook Strait is often closed to ferry crossings which puts strains across the entire freight network and may lead to delays.
Bulky Items
Some of our wonderful treasures - particularly the European antiques - fall under the Bulky Items category and as such, do not qualify for our ‘Free Freight over $100’ offer. Any products that this applies to, will be clearly identified as such on their listing; please select ‘Bulky Item’ from the drop down menu when adding to cart, and freight will automatically calculate based on your location.
Weekend Delivery
Couriers generally do not deliver during weekends, so if your order leaves us on Friday you should expect to receive it the following Monday (notwithstanding rural delivery etc as
noted above)
I love your shop but don’t live in New Zealand, can I still order something?
Seen something on our shelves you just love but don’t live here in Aotearoa? No problem! We would be more than happy to prepare a shipping quote for you. Please just send us a message with the item you are after, and the delivery address. We’ll source a few freight options and send them through to you, at which time you can decide if you would like to proceed with your purchase.
Help! My order arrived damaged: what should I do?
We take an almost embarrassing level of care with our order packing, using as much recycled packaging as we possibly can (nothing goes to waste here!) but occasionally despite our best efforts, damage can occur in transit.
But - don’t worry: your purchase is fully covered for damage - here’s what to do if your order arrives in less than pristine condition:
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Let us know via email as soon as you can (we have to advise the couriers within 72 hours ourselves), being sure to include any relevant photos, especially if there is obvious damage to the exterior packaging.
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We’ll send you a replacement item (of course with no additional freight costs!) OR process a full refund if the item you had purchased is now sold out.
Return and Exchange Policy
At The Sunday Society we hope you are delighted with your order, and that it becomes a treasured part of your home.
If however for any reason you are not satisfied with your purchase, you are welcome to return it to us within 14 days of receipt of the product/s.
For brand new products, provided they are returned to us with their tags, unused, unwashed, and in the same packaging they were received in, we are happy to offer a full refund (less shipping), replacement, or exchange - whichever you prefer.
For vintage items, they must be returned in the same condition they were dispatched in (as we recognise that of course they do not come with tags etc and are by their very definition, already used)
For full price items, we will either exchange it, replace it, or provide a refund - the choice is yours.
Please note that all sales from our OUTLET section are final and we are unable to provide a refund or exchange.
To return your product, you should mail your product to:
452 Tauwhare Road, RD3, Tamahere, Hamilton 3283
For all change of mind returns, the customer is responsible for paying any shipping costs associated with returning the item. Shipping costs are non-refundable.
FAULTY GOODS
We cannot accept unused goods in damaged or missing packaging unless they are faulty.
If the item is faulty or incorrect, we will arrange for a courier pick up and full replacement of the goods, or full refund: whichever you prefer. Please email us for instructions.