Not Right?
We'll sort it

We understand that shopping online can sometimes be difficult, so we are pleased to offer a 100% money back service on all purchases. If you receive an item and you are not 100% happy with it or have changed your mind, you can return it to us within 14 days for a full refund or exchange. Just make sure that the product/s are in original condition, unused, unwashed and are accompanied with their original packaging as it was sent to you. 

 

For full price items, we will either provide a refund or exchange.

For sale or discounted promotional purchases, we can offer an exchange or store credit to be used at a later date.

FAULTY GOODS

We cannot accept unused goods in damaged or missing packaging unless they are faulty. 

If the item is faulty or incorrect, we will arrange for a courier pick up and full replacement of the goods. Please email us for instructions.

SHIPPING

To return your product, please send to: 452 Tauwhare Road, RD3, Tamahere, Hamilton 3283

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

ALL PURCHASES ARE SUBJECT TO THE FAIR TRADING ACT 1986 AND THE CONSUMER GUARANTEES ACT 1993